Privacy Policy

This Privacy Policy outlines how Christchurch Online, operated in Canada, collects, uses, and protects your personal information. We are committed to ensuring that your privacy is protected and that your personal data is handled in compliance with applicable data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the relevant gambling regulatory standards.

License Information

Christchurch Online operates under the Malta Gaming Authority (MGA) for online operations and the New Zealand Department of Internal Affairs for our land-based resort. We adhere to the strict regulatory requirements set forth by these authorities to ensure fair play, responsible gaming, and the protection of our players’ personal information.

Data Collection

To provide our services effectively, we collect various types of personal data from our users, including but not limited to:

• Registration Data: When you create an account, we collect information such as your name, date of birth, address, and contact details.
• Payment Details: We collect data necessary for processing payments, including your payment method and transaction history.
• Technical Logs: We automatically gather certain information when you use our platform. This includes your IP address, device information, browser type, and activity logs.
• Cookies: We utilize cookies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

Purpose of Data Usage

The information we collect serves several purposes, including:

• Account Management: To create and manage your user account and provide you with access to our services.
• Marketing Communication: To send you promotional materials and updates regarding our services, provided you have opted to receive such communications.
• Anti-Fraud Checks: To monitor transactions for fraudulent activity and protect both our users and our platform.
• AML Compliance: To comply with Anti-Money Laundering regulations, we may collect data to verify your identity and monitor transactions.
• KYC Procedures: To fulfill Know Your Customer requirements, we may need to collect and verify identification documents and other personal information.

Data Sharing

We may share your personal information with third parties under specific circumstances, including:

• Payment Providers: To process your transactions securely and efficiently.
• Verification Partners: To assist in verifying your identity and ensuring compliance with regulatory requirements.
• Regulatory Authorities: We may disclose your information when required by law or in accordance with applicable regulations to maintain compliance with governing bodies.

User Rights

As a user, you have certain rights regarding your personal data, which include:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Deletion: You may request that we delete your personal data, subject to certain exceptions, such as ongoing legal obligations.
• Right to Restrict Processing: You can request a restriction on the processing of your data in specific situations, such as when you contest the accuracy of your data.

To exercise any of these rights, please contact our support team for assistance.

Cookie Policy

Cookies are small files placed on your device that help us enhance your experience on our platform. We use two main types of cookies:

• Essential Cookies: These cookies are necessary for the functionality of our website and enable you to navigate our services securely.
• Analytical Cookies: These cookies help us analyze how users interact with our platform, allowing us to improve our services and user experience.

You can manage your cookie preferences through your browser settings. However, please note that disabling certain cookies may affect the performance and functionality of our website.

Data Security

We are committed to ensuring that your personal information is secure. We implement a variety of security measures to maintain the safety of your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure server hosting.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer needed, we will securely delete or anonymize it.

Changes to This Privacy Policy

Christchurch Online reserves the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new policy on our website. We encourage you to review this policy periodically to stay informed about our data protection practices.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please reach out to our support team. We are committed to addressing your inquiries and ensuring transparency regarding our handling of your personal information.

This Privacy Policy is effective as of the date posted above. Please review it regularly for any updates or changes that may occur. Your continued use of our services constitutes your acceptance of this Privacy Policy and any modifications made to it.